Refund and Return Policy

Welcome to Rimsha Collection. We strive to provide high-quality Kids Wear for boys and girls across Pakistan. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 7 days of delivery under the following conditions:

  • The item is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • You have a valid proof of purchase (Order ID, invoice, or receipt).

2. Non-Returnable / Non-Exchangeable Items

  • Items purchased on Clearance / End of Season Sale.
  • Damaged or stained items due to customer mishandling or washing.
  • Returns requested after 7 days of order delivery.

3. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or wrong item/size, please notify us within 24 to 48 hours of receiving your package.

  • Please record an uncut video while opening the parcel as proof.
  • We will send you the correct item or replacement free of any additional delivery charges.

4. Return & Exchange Process

  1. Contact Us: Reach out to our customer support team via Email or WhatsApp with your Order ID and photos/videos of the issue.
  2. Dispatch the Parcel: Once approved, pack the item securely and ship it back to our operational address using any reliable courier service. (Return shipping charges are borne by the customer unless the mistake is from our end).
  3. Inspection: Upon receiving the item, our quality team will inspect it.
  4. Replacement/Refund: After approval, your exchange or refund will be processed.

5. Refunds Policy (Cash on Delivery)

  • For Cash on Delivery (COD) orders, refunds will be issued via JazzCash, EasyPaisa, or Bank Transfer within 5-7 business days after receiving and inspecting the returned parcel.
  • Initial shipping charges are non-refundable.

6. Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to contact us:

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